The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Process applications for debit transaction cards
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Customers are provided with information on debit cards including their usage, terms and conditions and benefits and information gathered from the customer as required to support application for a card Completed |
Evidence:
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Information provided is checked in accordance with standard procedures for authenticity, accuracy and completeness and an application completed and processed in accordance with procedures Completed |
Evidence:
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Customers are notified of approval or disapproval of the application Completed |
Evidence:
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Standard procedures are used to issue customers with debit cards despatched to the branch for collection by the authorised person or card holder or sent by mail Completed |
Evidence:
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Process card transaction
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Consultation or referral to other personnel in order to determine transaction details is carried out if required Completed |
Evidence:
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Card transactions are processed in accordance with organisation's policies and procedures Completed |
Evidence:
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Complaints and enquiries are processed in accordance with the Electronic Funds Transfer (EFT) Code of Conduct for captured and hot listed cards Completed |
Evidence:
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Administer card database
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Card database is administered in accordance with the organisation's policies and procedures Completed |
Evidence:
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Duplicate transactions and charge-backs are identified and processed according to organisation's policies and procedures Completed |
Evidence:
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Card security procedures are checked to ensure appropriate procedures are in place Completed |
Evidence:
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